If you have any questions, e-mail us at [email protected]. We usually reply within 24 hours unless it’s a weekend or holiday (though, very often, even then).
ON SHIPPING: We typically ship orders once a week, sometimes more, depending upon volume received.
ON PRE-ORDERS:
If you order an item marked PRE-ORDER, please note that the release date is our best estimate and that all items in that order will be held UNTIL THE PRE-ORDERED ITEM IS AVAILABLE TO SHIP.
ON BACK ORDERS:
If you order an item with “AVAILABLE ON BACK ORDER” printed in green above the ADD TO CART button, your whole order will not ship until we have the back-ordered item in hand; this may require six weeks!
ON RETURNS: PayPal—which controls all the transactions on this site—has recently enacted policies that require HarlanEllisonBooks.com to charge a 10% restocking fee for erroneously ordered items (and/or incorrect quantities), so please review the items and quantities in your shopping cart prior to checking out.
ON SALES: We cannot retroactively apply current sales to extant orders.
